Privacy Policy

1. Introduction

Welcome to Venew ("we", "us", "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We collect information that you voluntarily provide to us, including:

Name and email address — when you sign up for our waitlist or create an account.
Music preferences — your favourite artists or genres, provided optionally.
Referral source — how you heard about Venew, provided optionally.

We may also automatically collect certain technical data such as:

IP address and browser type
Pages visited and time spent on the site
Referring URLs

3. How We Use Your Information

We use the information we collect to:

Notify you when the Venew app launches or early access becomes available.
Send relevant updates, announcements, or newsletters (you may opt out at any time).
Improve our website and understand user interest.
Comply with legal obligations.

We will never sell your personal data to third parties.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, our legal basis for collecting and using your personal data depends on the information and context:

Consent — you have given clear consent to process your personal data for a specific purpose (e.g., joining our waitlist).
Legitimate interests — processing is necessary for our legitimate business interests and does not override your rights.
Legal obligation — processing is necessary to comply with applicable law.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Waitlist data is retained until you unsubscribe or request deletion.

6. Sharing Your Information

We do not sell, trade, or rent your personal data. We may share data with trusted third-party service providers who assist us in operating our website (e.g., hosting, email delivery), subject to confidentiality agreements. These providers are only permitted to use your data as directed by us.

7. Cookies

Our website may use cookies and similar tracking technologies to improve your experience. You can control cookie settings through your browser. Disabling cookies may affect some functionality of the site.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access — request a copy of the data we hold about you.
Rectification — request correction of inaccurate data.
Erasure — request deletion of your data ("right to be forgotten").
Restriction — request that we limit how we process your data.
Portability — request a machine-readable copy of your data.
Objection — object to processing based on legitimate interests.
Withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at privacy@encore.app.

9. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our service is not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of the service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: privacy@encore.app